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Our Service Guarantee

One of the key reasons why we have developed successful partnerships with over 5000 clients schools in the UK and overseas is the high level of service that Supply Desk consistently demonstrates.

Throughout every stage of the recruitment process we ensure our clients are kept up-to-date by their dedicated account manager.

We agree to the following minimum level of service:

Quality Assessment for all supply teachers

On-going quality assessment for all supply teachers through the use of Supply Desk’s Supply Teacher Assessment Rating System (STARS scores). Ratings are requested, averaged over time and tracked after Day 1, Week 4 and every 4 weeks thereafter. Supply staff are graded according to their performance, and the highest performing staff can then be ‘ring-fenced’ for our client’s booking priority.

Independent Clearing Team

Due to the sensitivity of the markets in which we operate, Supply Desk uses a Clearing Team which operate independently of our consultants and account managers. This team consists only of vetting specialists accredited by the DfE.

Stringent clearance process

Our clearance process is extremely rigorous and exceeds the requirements of the former DfE Quality Mark standards. We are fully compliant with the relevant legislation or guidance including ‘Safeguarding Children and Safer Recruitment in Education (Jan 2007)’ and the Children’s Workforce Development Council Safe Recruitment for Schools recommendations. This ensures supply staff are recruited to the same standards as permanent staff for your school.

Best practise in vetting standards

Our high standards in vetting candidates are not only recognised within the education sector. We have delivered seminars and workshops on best practise to many nationally recognised organisations, such as the National Lottery, BMW, Capital and The Voice.

Registered and Umbrella Body DBS vetting service provider

To reinforce our safeguarding commitment, Supply Desk are an established Registered and Umbrella Body DBS vetting service provider. We provide a DBS Disclosure service to schools, the private sector, and charities.

Candidate support for our policies

All of our candidates must sign to say they agree to:

  • Supply Desk’s Equal Opportunities Declaration
  • Supply Desk’s Child Protection Policy
  • Supply Desk’s Physical Intervention “No Touch” Policy
  • The Data Protection Act
  • Consent for information to be passed to any school or local authority for their Single Central Records
  • Undergo mandatory safeguarding training prior to being cleared for work

Outstanding lesson delivery

All candidates are routinely asked for their understanding of what an outstanding lesson looks like within their subject area.

Automatic confirmations

Our client schools are automatically sent confirmation of checks as well as AWR confirmation for every booking.

One Call Guarantee

We guarantee a 10-minute response time for same day bookings and a 90-minute response time for next day bookings.

24 hour / 7 days per week service

Every Supply Desk office operates an on-call system, which means we can be contacted at all times to help our client schools with any last-minute supply cover requirements.

On-going support and CPD for all our candidates

Supply Desk recognises that continued professional development (CPD) is essential for all teachers and support staff, including supply staff. Throughout the year we offer a range of CPD courses, which all of our candidates are welcome to attend.

Prompt detailed invoicing

“Excellent customer service.  Very flexible.  Very efficient and professional office back-up and admin (unlike any other agency we have ever worked with!)”

R. Rowe, Woodham Burn Primary

“Your supply teachers are of good quality.  Your staff are always happy and helpful.  All works well and supply is always provided. Your accounts are consistent – I very rarely if at all have to query prices on timesheets unlike other agencies.”

Louise White, Uckfield Community Technology College

“Very helpful and supportive staff. An excellent service provider.”

Malcolm Alletson, Boston Grammar School

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